Essay

Critiquing a Manager's Decision

A call center manager observes that the 10th employee hired increased the team's total answered calls by 50 per day, while the 11th employee hired only increased the total by 40 per day. The manager concludes that the 11th employee is less productive than the 10th and should be monitored closely. Critique the manager's conclusion. Is there an alternative explanation for the drop in the additional calls answered?

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Updated 2025-08-10

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