A large tech company's annual survey included a single question: 'Overall, how satisfied are you with your job at this company?' The average score was very high. Despite this, the company is experiencing a high rate of employee turnover in its software engineering department. Based on the different levels at which job satisfaction can be measured, analyze this situation. What is the most likely reason for this contradiction, and what should the company do next to understand the root cause of the turnover?

Google

Job satisfaction can be assessed on two different levels. It can be measured at a global level to determine an employee's overall satisfaction with their work, or it can be measured at the level of specific factors to identify which particular aspects of the job contribute to their feelings of satisfaction or dissatisfaction.

Levels of Job Satisfaction Measurement

Given the scenario below, which survey strategy should the company use to effectively diagnose the problem? Explain why this strategy is superior to the alternative.

*   **Strategy 1:** Ask employees a single question: 'On a scale of 1 to 10, how satisfied are you with your job overall?'
*   **Strategy 2:** Ask employees a series of questions rating their satisfaction with specific factors, such as 'satisfaction with your direct supervisor,' 'satisfaction with your current salary,' and 'satisfaction with your daily workload.'

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