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Expected Utility
"Expected utility = Expected benefits – Expected interaction costs"
Users want to maximize the expected utility of their actions when they make choices, so they weigh the costs and benefits of the actions. They tend to make choices that minimize interaction cost.
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Design Science
Economics
Economy
Introduction to Microeconomics Course
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CORE Econ
Ch.2 Technology and incentives - The Economy 2.0 Microeconomics @ CORE Econ
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Expected Utility
Why You Should Care About Interaction Cost
How to Evaluate Interaction Costs and Improve User Experience
Expected Utility
Decision Rule: Maximizing Net Benefit
A freelance graphic designer is offered a one-day project that pays $500. The software license required for this specific project costs $50. To complete the project, the designer must turn down a different, guaranteed one-day job that would have paid $300. What is the net benefit for the designer if they choose to take the new project?
Analyzing a Job Offer
Calculating Net Benefit for a Business Decision
A student values attending a free concert at $80. To attend, they must pay $10 for transportation and give up a 4-hour work shift that pays $15 per hour. The student's net benefit from attending the concert is $70.
A university student is considering a 10-week summer internship in another city. The internship offers a total stipend of $6,000. To accept, the student must pay $1,500 for a short-term apartment lease. They would also have to turn down their usual summer job at a local cafe, where they would have earned $4,000 over the same period. The student subjectively values the professional experience from the internship at $2,000.
Based on the scenario, match each value to its correct economic category.
Analyzing a Career Decision
A company projects that launching a new product will generate $250,000 in revenue. The direct costs for production and marketing are $180,000. To pursue this launch, the company must forgo an alternative project that would have yielded a profit of $40,000. The total net benefit of launching the new product is $____.
A person is evaluating whether to take a specific action. To determine the net benefit, or pay-off, of this action, they must follow a logical process. Arrange the following steps in the correct order.
A student is deciding between two summer options. Option A is an unpaid internship in their field of study, which they value at $3,000 for the experience. Option B is a summer job paying $4,000. The student calculates the net benefit of choosing the internship as $3,000, reasoning that since the internship itself costs nothing, there are no costs to subtract from the benefit. Why is this calculation of the net benefit incorrect?
A student is deciding how to spend their Saturday. They have three mutually exclusive options:
- Work an extra shift at their job, which would earn them $120.
- Attend a music festival, which costs $50 for a ticket but which they value at $180.
- Go on a day trip with friends, which costs $40 in gas and food, and which they value at $150.
Assuming the student wants to choose the option with the greatest net benefit (or 'pay-off'), which action should they take?
Formula for Net Benefit
Definition of Opportunity Cost
Economic Rent
Learn After
Website Choice Analysis
A user wants to purchase a specific book online. They find it on two websites. Website A sells the book for $15 but requires the user to create a new account, fill out a multi-page form, and watch a mandatory 30-second ad before checkout. Website B sells the same book for $18 but offers a one-click purchase option for users who are already registered. A user, who is already registered on Website B but not on Website A, chooses to buy from Website B. Based on the principle of maximizing expected utility, which statement best analyzes this decision?
User Adoption and Interface Design
Streaming Service Strategy Evaluation
A user is deciding between two online services to complete a task.
- Service A: Has a $20 fee. The interface is streamlined, and the user estimates it will take them 30 minutes to complete the task.
- Service B: Is free to use. The interface is less intuitive, and the user estimates it will take them 90 minutes to complete the same task.
The user values their personal time at $30 per hour. To maximize their overall utility by balancing monetary cost and the cost of their effort, which service should they choose and why?
According to the principle of maximizing expected utility, a rational user will always choose the product with the lowest monetary price, even if it requires significantly more effort to purchase compared to a slightly more expensive alternative.
A company has launched a new online service. Users decide whether to use the service by weighing the value they receive against the effort required. Analyze the following user experiences by matching each one to the specific impact it has on the user's calculation of overall value.
Feature Design Decision
The 'Freemium' Model Decision
Mobile App Feature Analysis