Learn Before
Concept
Guidance for Providing Reactive Help
- Ensure documentation is comprehensive and detailed
- Make the writing easy to scan (no one will read every word)
- Consider using graphics and videos as a secondary information source
- Ensure that search capabilities are fully functional and provide relevant results
- Group help topics into relevant categories
- Highlight top content that is frequently viewed
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Updated 2021-02-05
Tags
User experience (UX) research
Design Science