- Ensure documentation is comprehensive and detailed
- Make the writing easy to scan (no one will read every word)
- Consider using graphics and videos as a secondary information source
- Ensure that search capabilities are fully functional and provide relevant results
- Group help topics into relevant categories
- Highlight top content that is frequently viewed

Guidance for Providing Reactive Help

- Aims to troubleshoot problems and answer questions
- Includes materials such as documentation, videos, or even tutorials 
- Even though some users may consume such materials proactively, it is rare

University of Virginia, Charlottesville

When an interface provides help to users, it can come in two forms: proactive help and reactive help.

Two Types of Interface Help

https://www.nngroup.com/articles/help-and-documentation/

Help and Documentation: The 10th Usability Heuristic

- Provided before the user has encountered a problem to prevent issues
- Includes onboarding tutorials and contextual tips
- Aim is to familiarize users with an interface

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