Learn Before
Concept
Identify Situational Challenges
Exclusion can also be the result of certain situations that can make a user unable to use a product. "For example, if a user is watching a video without closed captions at a noisy airport, they may not be able to hear the audio. This airport noise disrupts their user experience, and if too loud can exclude the user from using the product all together. In this example, the design did not include an alternative use for this situation. In this instance, adding closed captioning would be more inclusive."
0
1
Updated 2021-07-01
Tags
Design Science