Case Study

Insurance Policy and Driver Behavior

An insurance company introduces a new 'Gold Plan' auto policy with a zero-deductible feature, meaning the insurer covers 100% of the costs for any accident. The company observes that drivers who switch to this plan have a statistically significant increase in the frequency of minor accidents (e.g., fender-benders, parking lot scrapes) compared to their own historical data and compared to drivers on standard-deductible plans. However, the insurer cannot prove that these drivers are being less careful. Analyze this situation from the insurer's perspective. What is the underlying economic problem, and why does the zero-deductible feature exacerbate it?

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Updated 2025-09-17

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