Learn Before
Concept
Listen Considerations USWDS
- Does your product or service have access to people with design, development, and research skills?
- What are the key metrics your service uses to measure success?
- How are your success metrics tied to positive customer or user outcomes?
- How have these metrics performed over the life of the service?
- Do you have system monitoring tools and processes in place to identify and respond to issues?
- Which tools are in place to measure user behavior, and how do you use them?
- Do you measure customer satisfaction and take steps to improve satisfaction?
- Do you assess your customer experience maturity and develop action plans to identify focus areas for improvement?
- How are you collecting user feedback for bugs and other product issues?
- Do all members of the project team participate in user interviews and research activities?
- Do you cultivate direct community participation in your project with activities like hackathons?
- How often are you reviewing and addressing feedback and analytics?
- Do you contribute feedback to services your project uses?
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Updated 2021-02-15
Tags
Design Science