- Actively collect issues. 
- Collect direct feedback. l).
- Analyze analytics data. 
- Analyze search results.
- Analyze social media data.
- Publish metrics. 
- Coordinate large projects with service design. 
- Involve the team in research. I
- Use direct observation. 
- Keep testing. Test and re-test with real users.
- Share back. Contribute feedback and share solutions back to the internal and open source projects you use.

University of Michigan - Ann Arbor

"Evaluate and improve your product by listening to your audience and learning from what you hear. Continuous feedback drives continuous improvement. Measure customer experience — how well what we’ve built is working for our audience — at every stage of a project, and as projects grow and mature."

Listen USWDS

U.S. Web Design System

- Does your product or service have access to people with design, development, and research skills?
- What are the key metrics your service uses to measure success?
- How are your success metrics tied to positive customer or user outcomes?
- How have these metrics performed over the life of the service?
- Do you have system monitoring tools and processes in place to identify and respond to issues?
- Which tools are in place to measure user behavior, and how do you use them?
- Do you measure customer satisfaction and take steps to improve satisfaction?
- Do you assess your customer experience maturity and develop action plans to identify focus areas for improvement?
- How are you collecting user feedback for bugs and other product issues?
- Do all members of the project team participate in user interviews and research activities?
- Do you cultivate direct community participation in your project with activities like hackathons?
- How often are you reviewing and addressing feedback and analytics?
- Do you contribute feedback to services your project uses?

Learn Before

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