Telehealth encounters can be encountered by the following:
- E-consult: clinician-to-clinician communications
- Remote patient monitoring
- E-consult: patient-initiated communication
- Telephone visit
- Video visit

Telehealth encounters

Healthcare providers use a video-based interview with a patient to perform a patient assessment and obtain medical history done by the following:
- Body temperature with thermometer 
- Observing the patient's general appearance, 
- Respiratory rate 
- Pulse 
- Characteristics of a cough 
- Telehealth encounters 

University of California, Santa Cruz

Medical departments isolated COVID-19 cases by using a "forward triage system" to decrease unnecessary emergency department visits. This method is limited by funding and current technology, however, the needs to limit both the influx of patients and the spread of the virus have taken precedence.

Triaging patients from home

Portnoy, J., Waller, M., & Elliott, T. (2020). Telemedicine in the Era of COVID-19. The Journal of Allergy and Clinical Immunology: In Practice, 8(5), 1489-1491. doi:10.1016/j.jaip.2020.03.008 

Telemedicine in the Era of COVID-19

The process of determining a patient's condition prior to arriving to the emergency department in order to utilize resources most efficiently.

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