Participants conduct themselves as if the interviewer is not there. The interviewer and participants do not interact during a passive observation.

San Jose State University

Types of Observation

Unger, R., & Chandler, C. (2012). A project guide to UX design: For user experience designers in the field or in the making (2nd ed.). New Riders. https://dl.acm.org/doi/10.5555/1593419

A Project Guide to UX Design

Participants directly teach the interviewer their workflow and processes.

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