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Process Management References
- Ko, R. K., Lee, S. S., & Lee, E. W. (2009). Business process management (BPM) standards: a survey. Business Process Management Journal.
- Aguilar-Saven, R. S. (2004). Business process modelling: Review and framework. International Journal of production economics, 90(2), 129-149.
- Hammer, M., & Champy, J. (2009). Reengineering the Corporation: Manifesto for Business Revolution, A. Zondervan.
- Adam Smith's "Wealth of Nations": https://books.google.com/books?id=SwFYIf_E1CIC&lpg=PA31&pg=RA5-PA14#v=onepage&q&f=false
- Williams, S. (1967). Business process modeling improves administrative control. Automation, December, 44, 50.
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