University of Michigan - Ann Arbor

- Knowledge sharing
- Social technologies
- Collaboratories
- Online communities
- Knowledge management

Focuses of CSCW

Knowledge being exchanged between people (or groups of). Includes the exchange of expertise, skills, and information.

Knowledge Sharing

A way of using digital, and technical resources in order to shape the human social experience

Social Technologies

- Originally defined by William Wulf  (1989) as a “center without walls, in which the nation’s researchers can perform their research without regard to physical location, interacting with colleagues, accessing instrumentation, sharing data and computational resources, and accessing information in digital libraries”.

- It was redefined by Sara Bly in 1998 as “a system which combines the interests of the scientific community at large with those of the computer science and engineering community to create integrated, tool-oriented computing and communication systems to support scientific collaboration”

Collaboratories

An "online community" (AKA internet community or web community) refers to any virtual environment where individuals gather to communicate, share information or resources, learn, play or spend time with one another. This term can be used to describe various social configurations, from small tight-knit groups to sites with millions of members.

Online Communities

For enabling sharing, creating, and collaborating on information and knowledge. Example tools for managing online collaboration and communities:
- Groupware
- Workflow Systems
- Email
- Chat rooms / VOIP
- Forums / Discussion boards

Collaboration / Community Management

For exchanging, sharing, acquiring, creating and distribution of information. Example tools for managing social software:
- Social networking metrics
- Topic maps / nets
- RSS analysis
- File hosting
- Traffic metrics

Social Software Management

For improving and facilitating collaboration in working groups. Example tools for peer-to-peer knowledge tools are:
- File sharing
- Synchronous communication

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Related

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