In providing text reference services to teens in public libraries, librarians should meet the following expectations:

- Set a clear response time 
- Be friendly and professional 
- Provide a well-researched response

San Jose State University

Reference services to teens are services that include fulfilling an information need, specifically a homework, research, and reading need. These services may be provided in person, by phone, or virtually (text, chat, IM).

Reference Services for Teens in Public Libraries

Luo, L., & Weak, E. (2013). Text reference service: Teens' perception and use. Library & Information Science Research, 35(1), 14–23. https://doi.org/10.1016/j.lisr.2012.03.002

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