In providing text reference services to teens in public libraries, librarians should meet the following expectations:

- Set a clear response time 
- Be friendly and professional 
- Provide a well-researched response

Providing Text Reference Services to Teens in Public Libraries

Reference services to teens are services that include fulfilling an information need, specifically a homework, research, and reading need. These services may be provided in person, by phone, or virtually (text, chat, IM).

San Jose State University

The types of services provided by public librarians to patrons who are teens include:

- reference
- programs
- space
- virtual

Types of Teen Services in Public Libraries

de la Pena McCook, K., Bossaller, J. S., & Thomas, F. J. (2018). Introduction to public librarianship (3rd edition). ALA Neal-Schuman.

Introduction to Public Librarianship

Reference Services for Teens in Public Libraries

Programs for teens that encourage them to read, use the library, and develop new skills. 

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