- That way, they know what will be expected of them. 
- It will be much easier to guide them if they get stuck
- An interview is a two way street.

Make Sure Participants Feel Comfortable Before Actual Interview Begins. 

- Tell them there are no right or wrong answers. 
- Users want to be reassured and know that whatever they are doing is okay. 
- Emphasize that their answers will not be judged. 

It’s Okay to Say Whatever They Want or Do Something as Though You Are Not in the Room with Them. 

Make sure participants feel comfortable before the actual interview begins. 

It’s okay to say whatever they want or do something as though you are not in the room with them. 

Boise State University

- Always ask if it's okay to film/record.
- Do not ask leading questions.
- Reassure your interviewees.
- Observe, then intervene if necessary.
- Be patient.
- Be clear with your directions.
- Troubleshoot before session.

Valuable Tips for Conducting User and UX Research

Eaton, T. (2018, February 2). Valuable tips for conducting user research no one really talks about. Medium. Retrieved September 21, 2021, from https://uxplanet.org/valuable-tips-for-conducting-user-research-no-one-really-talks-about-fd956d92fbe0. 

Valuable Tips for  Conducting User and UX Research

 When you film or record someone without their permission, you are essentially evading their privacy and simply put, it’s illegal and unethical.  
- Respect your participant’s privacy. You want them to trust you. 
- If they aren’t okay with being filmed, DON’T FILM THEM. 
- Focus your time on listening and observing while taking notes on the important things (mannerisms, behavior, etc.) vs purely relying on a recording. 
- In general, you want to be able to gather as much data as possible during the interview and not do that after the interview to save time and focus on more synthesizing data/redefining data. 

Always Ask if it is Okay to Film/Record

You don’t want to lead users on because it affects the validity of your study. Did they answer on their own or did you prompt them to answer in a certain way? 

It’s okay to push them to talk more. Whether it’s saying 
- Can you tell me more?
- Why did x?

Do not ask leading questions

Reassure Your Interviewees

If something happens where your participant begins to do something unrelated to the study... it is okay to nudge them and help them get back on track. 

This could be 
- Directing them to the task they need to do
- Repeating instructions. 


Observe Then Intervene if Necessary 

- Don’t rush your users.
- Listen to whatever they say or do.

The time in which a user takes to do something can reveal a lot about the efficiency of something which plays a big part in making a good product. Even the smallest action they do can speak volumes than the things they say. 

Be Patient 

We need to tell them as concisely as possible what they need to do. 

Whether this is:
- Speaking out loud when evaluating a web-page.
- Performing tasks as thought we weren’t there to moderate them. 
- For the participant, this gives them clarity for what they need to do and for us, it gives us more “accurate” results in context to the goals of the study. 

Be Clear With Your Directions

Sometimes technical issues may affect the fluidity of a study which wastes time for both you and the participant. You want to test your study (i.e. pilot studies) before the actual study happens in order to alleviate any issues that may happen during the study in order to focus your time on the participant and gather valuable data.  Technical issues which happen during the study affect your focus and skew your results. 

Learn Before

Related

Learn After