Support systems are divided into formal support offered by the university (course team, support services) and informal support, including peer and family connections. The authors note that, in the context of the COVID 19 pandemic, online social networks may play a large role in providing both formal and informal support, and that students who lack access to such networks may lack social support as a result. Social network analysis reveals that social networks provide sociability, support, information, and a sense of belonging, all of which directly impact resilience and mental health.

It is recommended that educators develop existing professional learning networks, recognize systemic inequalities (eg. access to technology), emphasize the provision of technological devices and online support for students, map formal support services available to students, offer reminders to students to seek and offer informal support.