Recommended areas of training include scheduling appointments and follow-up visits, registering documentation and billing, referring patients to specialty, urgent, and emergent care, utilizing laboratory services, and writing or filling pharmacy prescriptions.

Syracuse University

In order to safeguard telehealth services, healthcare systems should consider
- Compliance with federal and state regulations, directives, and expiration dates
- Awareness of announcements on HIPAA and COVID-19 by the Office of Civil Rights (OCR)
- Training of staff and healthcare providers in telehealth protocol 

Safeguarding telehealth services

Using Telehealth to Expand Access to Essential Health Services during the COVID-19 Pandemic. (2020, June 10). 
https://www.cdc.gov/coronavirus/2019-ncov/hcp/telehealth.html

Using Telehealth to Expand Access to Essential Health Services during the COVID-19 Pandemic

- Regional systems of care that cover multiple states must pay special attention to individual state guidelines
- Credentialing: healthcare providers must check eligibility for positions based on their profession


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