Job satisfaction questionnaires can vary in their design and scope. Some surveys are developed for specific occupations, while others are designed to apply broadly to any job.

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Job satisfaction questionnaires are employee-completed instruments for assessing satisfaction. They may use a single rating-scale item or multiple questions that help identify why employees are satisfied or dissatisfied.

Job Satisfaction Questionnaires

Spielman, R. M., Jenkins, W. J., & Lovett, M. D. (2020, April 22). Psychology (2nd ed.). OpenStax. https://openstax.org/books/psychology-2e/pages/1-introduction

OpenStax Psychology (2nd ed.) Textbook

A Likert scale is a common rating tool used in job satisfaction questionnaires. It typically presents five possible responses to a question or statement, allowing an employee to express the intensity of their agreement or feelings on a positive-to-negative spectrum.

Likert Scale in Job Satisfaction Measurement

The Federal Employee Viewpoint Survey is used to assess job satisfaction in the U.S. federal government. Its job satisfaction score is derived from three questions about recommending the organization as a good place to work, satisfaction with the job, and satisfaction with the organization, with six possible response options.

Federal Employee Viewpoint Survey

A small tech company has recently experienced an unexpected increase in employee turnover. The leadership team wants to understand the specific reasons for this trend. They are considering two methods to measure job satisfaction: 

1. A single, company-wide poll asking: 'On a scale of 1-10, how satisfied are you with your job?'
2. An anonymous, multi-question survey that includes sections on compensation, work-life balance, management effectiveness, and career development opportunities.

Which of these two methods would be more effective for diagnosing the root cause of the company's turnover problem? Justify your answer by comparing the type of information each method would provide.

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