The job satisfaction score from the Federal Employee Viewpoint Survey is based on three questions: 'I recommend my organization as a good place to work,' 'Considering everything, how satisfied are you with your job?,' and 'Considering everything, how satisfied are you with your organization?'. Each question offers a six-point response scale, ranging from strong agreement or satisfaction to strong disagreement or dissatisfaction.

Federal Employee Viewpoint Survey Questions for Job Satisfaction

The U.S. Office of Personnel Management (OPM) is the agency responsible for producing and publishing a report based on the findings of the Federal Employee Viewpoint Survey, which assesses job satisfaction within the federal government.

Office of Personnel Management (OPM)

The Federal Employee Viewpoint Survey is a tool used to assess job satisfaction within the U.S. federal government. The overall job satisfaction score is derived from the data collected through three particular questions on this survey.

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The primary method for assessing job satisfaction involves employees completing questionnaires. These surveys can vary in complexity, from a single direct question to a comprehensive set of questions designed to pinpoint specific reasons for satisfaction or dissatisfaction. The design of these questionnaires can be tailored for a particular job or be general enough to apply to any position.

Job Satisfaction Questionnaires

Spielman, R. M., Jenkins, W. J., & Lovett, M. D. (2020, April 22). Psychology (2nd ed.). OpenStax. https://openstax.org/books/psychology-2e/pages/1-introduction

OpenStax Psychology (2nd ed.) Textbook

A Likert scale is a common rating tool used in job satisfaction questionnaires. It typically presents five possible responses to a question or statement, allowing an employee to express the intensity of their agreement or feelings on a positive-to-negative spectrum.

Likert Scale in Job Satisfaction Measurement

Federal Employee Viewpoint Survey

A small tech company has recently experienced an unexpected increase in employee turnover. The leadership team wants to understand the specific reasons for this trend. They are considering two methods to measure job satisfaction: 

1. A single, company-wide poll asking: 'On a scale of 1-10, how satisfied are you with your job?'
2. An anonymous, multi-question survey that includes sections on compensation, work-life balance, management effectiveness, and career development opportunities.

Which of these two methods would be more effective for diagnosing the root cause of the company's turnover problem? Justify your answer by comparing the type of information each method would provide.

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