The job satisfaction score from the Federal Employee Viewpoint Survey is based on three questions: whether the employee recommends the organization as a good place to work, how satisfied the employee is with the job, and how satisfied the employee is with the organization. The response options span six levels of agreement or satisfaction.

Federal Employee Viewpoint Survey Questions for Job Satisfaction

The U.S. Office of Personnel Management (OPM) is the agency responsible for producing and publishing a report based on the findings of the Federal Employee Viewpoint Survey, which assesses job satisfaction within the federal government.

Office of Personnel Management (OPM)

The Federal Employee Viewpoint Survey is used to assess job satisfaction in the U.S. federal government. Its job satisfaction score is derived from three questions about recommending the organization as a good place to work, satisfaction with the job, and satisfaction with the organization, with six possible response options.

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Job satisfaction questionnaires are employee-completed instruments for assessing satisfaction. They may use a single rating-scale item or multiple questions that help identify why employees are satisfied or dissatisfied.

Job Satisfaction Questionnaires

Job satisfaction is measured using questionnaires that employees complete. These instruments may use a single rating-scale question or multiple questions that diagnose why employees are satisfied or dissatisfied. The Federal Employee Viewpoint Survey is an example of a multi-question instrument that includes items about recommending the organization, satisfaction with the job, and satisfaction with the organization.

Questionnaires for Measuring Job Satisfaction

Spielman, R. M., Jenkins, W. J., & Lovett, M. D. (2020, April 22). Psychology (2nd ed.). OpenStax. https://openstax.org/books/psychology-2e/pages/1-introduction

OpenStax Psychology (2nd ed.) Textbook

A Likert scale is a common rating tool used in job satisfaction questionnaires. It typically presents five possible responses to a question or statement, allowing an employee to express the intensity of their agreement or feelings on a positive-to-negative spectrum.

Likert Scale in Job Satisfaction Measurement

Federal Employee Viewpoint Survey

A small tech company has recently experienced an unexpected increase in employee turnover. The leadership team wants to understand the specific reasons for this trend. They are considering two methods to measure job satisfaction: 

1. A single, company-wide poll asking: 'On a scale of 1-10, how satisfied are you with your job?'
2. An anonymous, multi-question survey that includes sections on compensation, work-life balance, management effectiveness, and career development opportunities.

Which of these two methods would be more effective for diagnosing the root cause of the company's turnover problem? Justify your answer by comparing the type of information each method would provide.

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