Based on the case study below, analyze the most likely social dynamic contributing to the startup's design problems and explain the connection between this dynamic and the negative user feedback.

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A significant drawback of homophily is its tendency to reduce exposure to diversity. When individuals primarily form relationships with those who are similar to themselves, they create homogenous social circles. This limits their interaction with people from different backgrounds and with varying points of view, including those of different races, ethnicities, socio-economic statuses, and life situations (McPherson et al., 2001).

Limitations of Homophily

Based on the provided scenario, analyze the most likely underlying social principle causing the company's lack of innovation and explain your reasoning.

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