Competence is evaluated by employees to judge if supervisors will deliver on their promises. Competence is associated with having a variety of skills and being capable of taking on extra work. 

Competence is judged in the workplace when employees need support

Warmth is evaluated by employees to see if they are a good fit when they need help. Warmth is associated with being friendly and having a dependent relationship with the supervisor and employee where supervisors create ways to help their employee’s work-family conflicts. 

Warmth is judged in the workplace when employees need support

Employees can have different levels of competence and warmth, and this affects how they interpret social situations and how they will ultimately respond to them. 

Wayne State University

The stereotype content model explains how warmth and competence are the  two most vital aspects in social situations and how employees interpret others. 

Stereotype Content Model

Yu, A., Pichler, S., Russo, M., & Hammer, L. (2021). Family-supportive supervisor behaviors (FSSB) and work-family conflict: The role of stereotype content, supervisor gender, and gender role beliefs. Journal of Occupational and Organizational Psychology, https://doi.org/10.1111/joop.12379

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