In a usability test, findability is tested by asking users to find an item.

- How would you get here type tasks

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One major usability design flaw is when users cannot find content when making searches for basic material or when it isn’t easily accessible to mission-critical pages, this is a result of the site having low findability and discoverability. 

- Findability: Users are able to efficiently locate content or functionality in an application or website that they presume exists.


- Discoverability: Users come across unfamiliar content or functionality without knowing beforehand. 

Findability vs Discoverability

Harley, A. (n.d.). Findability vs. Discoverability (video). Nielsen Norman Group. Retrieved March 26, 2022, from https://www.nngroup.com/videos/findability-vs-discoverability/ 

Findability vs. Discoverability

Testing Findability 

- Analyze user behavior that was on their own accord during usability testing.
- Analytics usage data can also indicate how users feel about site/app navigation

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