Concept

What are personas?

  • Quick, empathy-inducing shorthands for our users’ context, motivations, needs, and approaches to using our products
  • Meant to help us focus on what matters most to our users
  • Must always be rooted in qualitative understandings and reflect the what and why that drives user decisions
  • Should not be based on correlations between different demographic or analytics variable
  • Not exhaustive, they have to be memorable, actionable, and distinct from one another

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Updated 2020-11-06

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CSCW (Computer-supported cooperative work)

Computing Sciences

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