University of Michigan - Ann Arbor

Transaction exception authority is structured across distinct organizational tiers: floor associates hold zero exception authority and must summon a supervisor; supervisors can approve exceptions up to \$50 per transaction; store managers can authorize up to \$200 per transaction; and amounts exceeding \$200 necessitate regional approval within 24 hours.

Tiered Exception Authority for Returns

What rule governs floor associates regarding transaction exception authority?

What level of approval is required for a transaction exception exceeding $200, and within what timeframe must it occur?

Every granted exception must be logged into the service desk system before the customer leaves the counter, documenting the applicable reason code and the specific remedy chosen by the customer. Any unlogged transaction exception is classified as an unauthorised discount.

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