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Multiple Choice

A restaurant chain implements a new digital ordering system to improve efficiency. A long-term server, previously rated as a good employee, struggles to adapt to the new technology. This results in consistent order errors and customer complaints directly linked to their use of the system. After documented warnings and failed retraining attempts, the server is dismissed. The restaurant's overall revenue has remained stable. How should this dismissal be classified, and for what reason?

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Updated 2025-07-17

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