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Analyzing a Money-Back Guarantee as a Signal

A new software company, 'Innovatech', is trying to convince potential customers that its complex project management software is genuinely reliable and bug-free. To do this, they offer an unconditional 90-day money-back guarantee, a policy that is much more generous than the industry standard of 30 days. Explain why this generous guarantee can be considered a credible way to convey product quality, specifically addressing how the costs of this policy would likely differ for a company with a high-quality product versus one with a low-quality product.

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Updated 2025-08-23

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