Short Answer

Analyzing Outsourcing vs. In-House Costs

A rapidly growing tech startup currently outsources its customer support to an external call center. As the company scales, its leadership is re-evaluating this 'buy' decision and considering creating its own in-house support team (a 'make' decision). Based on the principles that determine a firm's boundaries, identify and briefly describe one potential cost associated with continuing to outsource and one potential cost associated with bringing the support team in-house.

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Updated 2025-08-07

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