Creating content that can be received, commented, and edited by users.

Collaboration in Reference 2.0

Sites where you can interact with others and exchange information.

Social networking in Reference 2.0

Tools that allow you to customize your reference service.

Customization in Reference 2.0

Reference is available anytime and any place. 

Seamlessness in Reference 2.0

- Collaboration
- Social networking
- Customization 
- Seamlessness 


San Jose State University

Can be used to find current information on a variety of items and opinions from professionals and individuals.


Internet as an Information Resource

Cassell, K. A., & Hiremath, U. (2018). Reference and information services: An introduction (Fourth ed.). ALA Neal-Schuman.

Reference and information services: An introduction (Fourth ed.)

- Ease 
- Currency 
- Audiovisual capabilities
- Exclusivity 
- Interactivity
- Mass convenience
- Scope


Internet Strengths

- Lack of quality controls
- Fake news
- Lack of overview
- Overwhelming results
- No guarantee of free full text
- Spotty coverage of historical material
- Volatility

Internet Weaknesses

The strategic process of applying critical thinking skills to select the appropriate tools and terms to search and retrieve information that is relevant to information needs. 

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