Reference is available anytime and any place. 

San Jose State University

- Collaboration
- Social networking
- Customization 
- Seamlessness 


Components of Reference 2.0

Cassell, K. A., & Hiremath, U. (2018). Reference and information services: An introduction (4th ed.). ALA Neal-Schuman.

Creating content that can be received, commented, and edited by users.

Sites where you can interact with others and exchange information.

Tools that allow you to customize your reference service.