- Identify as a government site. 
- Use a style guide. 
- Connect related services with a similar style. 
- Support a wide range of devices and platforms. 
- Test on real devices. 
- Move or remove content with care. 
- Clarify multi-step processes. Give users clear information about where they are in each step of a process.
- Support multi-session processes. Provide users with a way to exit and return later to complete a process.
- Support re-use of saved data. 
- Find a community. Participate in cross-government communities of practice.

University of Michigan - Ann Arbor

"Minimize disruption and provide a consistent experience: throughout services, over time, and across agencies, platforms, and devices. Consistency is not necessarily conformity. Agencies, sites, and services may have different audiences, missions, and goals — and the way we implement our solutions may differ — but we promote continuity by starting from shared solutions and values. Strive to build user-centered solutions that address the whole experience, not just a user’s specific task, but the context of their journey."

Promote Continuity USWDS

U.S. Web Design System

- Do you know if your audience understands that your product is a government site or service?
- Do you know if your audience understands the purpose of each page or section?
- Is it always clear what users are expected to do next?
- Does your agency have established style guidance?
- Have you tried and tested shared solutions before developing your own?
- Have you considered your service in the context of customer or user journeys?
- Have you identified your highest-impact customer or user journeys? Within these journeys, have you identified specific opportunities at which to collect feedback?
- Have you considered your service in the broader context of a service ecosystem?
- Can you reach across agencies and silos to collaborate and share solutions?
- Does your site or service have a consistent experience on any device or browser?
- Do users have equivalent access to your information and services on any device?
- What factors outside the scope of your product or service affect its success?
- What other government products or services are related to the success of your product or service?
- Are you able to coordinate solutions with other projects that share a similar audience?

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