Learn Before
Concept
Continuity Considerations USWDS
- Do you know if your audience understands that your product is a government site or service?
- Do you know if your audience understands the purpose of each page or section?
- Is it always clear what users are expected to do next?
- Does your agency have established style guidance?
- Have you tried and tested shared solutions before developing your own?
- Have you considered your service in the context of customer or user journeys?
- Have you identified your highest-impact customer or user journeys? Within these journeys, have you identified specific opportunities at which to collect feedback?
- Have you considered your service in the broader context of a service ecosystem?
- Can you reach across agencies and silos to collaborate and share solutions?
- Does your site or service have a consistent experience on any device or browser?
- Do users have equivalent access to your information and services on any device?
- What factors outside the scope of your product or service affect its success?
- What other government products or services are related to the success of your product or service?
- Are you able to coordinate solutions with other projects that share a similar audience?
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Updated 2021-02-15
Tags
Design Science