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Does Multitasking Improve Performance? Evidence from the Emergency Department

This paper examines the effect of multitasking on overall worker performance, as measured by processing time, throughput rate, and output quality using micro-level operational data from the field. Specifically, it studies the multitasking behavior of physicians in a busy hospital emergency department.

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Updated 2021-07-27

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Psychology

Social Science

Empirical Science

Science