Short Answer

Expanding the Call Center

A call center operates with a fixed number of 20 computer workstations. As they hire more customer service agents, they notice that after the 20th agent is hired, the average number of calls handled per agent per hour begins to fall, even though all agents are equally skilled. If the company invests in 20 additional computer workstations (for a total of 40), explain how this change would likely affect the average number of calls handled per agent as they continue to hire more staff from 21 up to 40 agents. Justify your answer based on the relationship between inputs and output.

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Updated 2025-08-11

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