Idea

Guiding Customers to Lower-Cost Payment Choices

A well-designed payment policy gives customers the options they expect while encouraging methods that cost less to process, such as ACH. Contractors can push those choices by making ACH the default selection on invoices, offering a secure online portal, and clearly describing any fee difference in the contract. Where state law allows it, a card surcharge can further nudge customers toward ACH or check. The objective is to lower processing expense without making payment inconvenient or slowing collections.

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Updated 2026-08-12

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