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An electrical contractor is evaluating three different billing strategies to handle a high-value $12,000 residential electrical upgrade invoice:

Strategy A: Accept only physical checks, which completely eliminates online processing fees but introduces significant administrative and mailing delays, increasing collections friction. Strategy B: Offer credit card payments as the default option on the digital invoice, which ensures fast collection but forces the business to absorb a 3% processing fee of $360. Strategy C: Make ACH the default option on the digital invoice, note the card fee differential in the contract terms, and provide a secure online payment portal, allowing the customer to choose their preferred method while steering them to a low-cost rail.

By evaluating these options against the dual criteria of minimizing transaction fees and minimizing collection friction, the contractor determines that Strategy ____ (write only the letter A, B, or C) represents the most optimal and balanced payment steering method.

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Updated 2026-05-17

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