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O*Net Online
O*Net Online is an open-access database managed by the United States Department of Labor, containing a comprehensive collection of previously compiled job analyses. This system serves as a valuable resource for I-O psychologists and the public, providing detailed profiles for a vast range of occupations. Each profile outlines the necessary tasks, knowledge, skills, abilities (KSAs), work context, typical activities, educational requirements, interests, and the personality types and work styles best suited for the role. Additionally, the database includes practical information such as average earnings and projected job growth for each industry.
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A rapidly growing logistics company is experiencing high employee turnover in its warehouse supervisor position. Exit interviews reveal that new hires often feel overwhelmed and unprepared for the specific demands of the role, such as using the company's proprietary inventory software and managing union-related scheduling conflicts. The current hiring process relies on a generic, one-paragraph job description and unstructured interviews. Which of the following actions should the company prioritize to most effectively address the root cause of this turnover problem?