Concept

Provide Assistance as the User goes Along

Having a tutorial shown when a user first opens the app forces the user to remember a lot of information in a short period of time. This is not effective because of short term memory

  • 90% of knowledge users obtained is from experiencing the product. Therefore learning by doing is the best way to learn.

Provide helpful information at the point of user interaction and make sure that information is specific to the user's point in the journey

Provide focused tips that direct user's attention on a single primary action.

  • Can be an overlay screen to explain an unfamiliar interaction.
  • Use hints that will appear on first use to guide users one-step- at a time to their destinations.

Implement a user-guided tour where hints are only provided when the user reaches the appropriate destination.

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Updated 2020-07-20

Tags

CSCW (Computer-supported cooperative work)

Computing Sciences