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Research on Cognitive Load and Decision Accuracy in Security Operations
A 2012 study by Bruno & Abrahão provides an example of human factors research, examining how decision volume impacts the accuracy of information security operators. The study, which analyzed 45,000 decisions at a Brazilian bank, found that increased cognitive load from making more daily decisions led to a higher rate of "false positive" errors, where operators mistakenly identified safe events as security threats.
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Research on Cognitive Load and Decision Accuracy in Security Operations
Key Research Areas in Human Factors Psychology
A company that operates a large call center notices a significant increase in employee complaints about back pain and a simultaneous rise in data entry errors. Based on the psychological field concerned with the interface between workers, their machines, and their physical environments, which of the following solutions would be the most appropriate first step to address both issues?