Multiple Choice

Two companies, 'Peak Performance' and 'Summit Gear,' compete by setting prices. Initially, brand loyalty in the market is very low, leading to the profit outcomes (in thousands) shown in the payoff matrix below. In this initial state, both firms have a dominant strategy to set a 'Low Price'.

Initial Payoffs (Low Loyalty)

Summit Gear: High PriceSummit Gear: Low Price
Peak Performance: High Price(50, 50)(20, 60)
Peak Performance: Low Price(60, 20)(30, 30)

Now, suppose both companies undertake successful marketing campaigns that dramatically increase their customers' loyalty. Customers are now far less likely to switch brands based on price alone. How would this fundamental shift in customer behavior most likely alter the strategic situation for the two firms?

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Updated 2025-08-09

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