Services provided by librarians to help users find resources that fulfill their information needs.

Reference Services in Libraries

Libraries provide access to digital materials for the general public such as computers and internet access. This helps lessen the digital divide. 

Digital Resources

Large databases that are usually subscribed to by an institution for patrons to use for information seeking. 

Index-Based Discovery Services

Instruction designed to teach information literacy skills to any given group of information users.

Information Literacy Instruction

Libraries provide users with access to reference resources that are credible records that help fulfill their information needs. 

Reference Resources

Types of services include:
- reference services
- reference resources
- intermediation
- digital resources
- information literacy instruction
- user experience
- access services
- hyperlinked libraries
- creation culture and makerspaces
- index based discovery services

San Jose State University

University of Illinois at Urbana-Champaign

Part of an information system that provides collected data, knowledge, and information to users seeking said information. The collected information is managed and stored by an information professional, such as a librarian or archivist. 

Information Services in Libraries

Hirsh, S. (Ed.). (2018). Information services today: An introduction (2nd edition). Rowman & Littlefield.

Information Services Today

Cassell, K. A., & Hiremath, U. (2018). Reference and information services: An introduction (Fourth ed.). ALA Neal-Schuman.

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