Instruction designed to teach information literacy skills to any given group of information users.

San Jose State University

Information literacy refers to an individual's ability to identify an information need, then find, access, recover, evaluate, organize, and use the information 
To be information literate, one needs to have critical thinking, comprehension, and abstraction skills. 

Information Literacy 

Types of services include:
- reference services
- reference resources
- intermediation
- digital resources
- information literacy instruction
- user experience
- access services
- hyperlinked libraries
- creation culture and makerspaces
- index based discovery services

Types of Information Services in Libraries

Cassell, K. A., & Hiremath, U. (2018). Reference and information services: An introduction (Fourth ed.). ALA Neal-Schuman.

Reference and information services: An introduction (Fourth ed.)

Instruction librarians teach users information literacy skills to process information efficiently and effectively.

Information Literacy Instruction (ILI) in Libraries

Assessing the value of a source by analyzing the authority, content, credibility, purpose, helpfulness, accuracy, etc. 

Evaluating Information

Employing various information environments (databases, libraries, internet), and utilizing the structure, tools, and keywords to search for sources that fill your information need.

Finding information

Information Literacy Instruction

- prospect: being able to find information 
- interpret: understand and create new information from the information 
- create new ideas: evolve new points of view

Information Literacy Competencies

- Misinformation              
- Information Avoidance                                                
- Information Overload                             
- Plagiarism


Obstacles to Information Literacy

When it comes to the term illiteracy, the general consensus is to define it as a lack of the ability to read or inability to understand information. Information illiteracy is different from those definitions in that it is referencing areas of knowledge that a person might not be versed in. 

Information Illiteracy

Services provided by librarians to help users find resources that fulfill their information needs.

Reference Services in Libraries

Libraries provide access to digital materials for the general public such as computers and internet access. This helps lessen the digital divide. 

Digital Resources

Large databases that are usually subscribed to by an institution for patrons to use for information seeking. 

Index-Based Discovery Services

Libraries provide users with access to reference resources that are credible records that help fulfill their information needs. 

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