Case Study

Analyzing Claim Frequency in a New Insurance Product

An insurance company introduces a new car insurance policy with a 'Zero Out-of-Pocket' feature, meaning the company covers 100% of the cost for any claim, no matter how small. After one year, the company observes a 40% increase in the frequency of small claims (e.g., minor scratches, small dents) compared to their traditional policies. Based on principles of information asymmetry, analyze the most likely reason for this increase in claims and propose a specific policy change to address it.

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Updated 2025-08-23

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