Based on the following case study, analyze the root cause of the team's conflict and propose one concrete strategy the manager could implement to improve team dynamics and leverage the team's diversity effectively.

Managing Cross-Cultural Team Dynamics

Diversity training helps people in workplaces bridge and understand cultural differences. It educates participants about cultural differences with the goal of improving teamwork.

Diversity Training

Although prejudice can exist between members of different groups, evidence suggests that working together can reduce or eliminate such prejudice, particularly when work conditions are set carefully. Pettigrew and Tropp (2006) conducted a meta-analysis on whether contact between groups reduced prejudice and found a moderate but significant effect.

Intergroup Contact Effect on Reducing Workplace Prejudice

Workplace diversity can arise because organizations operate in a global marketplace with suppliers and employees located in different countries. It can also appear through coworkers with different religious, ethnic, racial, or geographic backgrounds.

Google

New York University

Refers to a team within an organization or company assigned a specific task to accomplish collectively.

Work Team

Spielman, R. M., Jenkins, W. J., & Lovett, M. D. (2020, April 22). Psychology (2nd ed.). OpenStax. https://openstax.org/books/psychology-2e/pages/1-introduction

OpenStax Psychology (2nd ed.) Textbook

A work team can be inefficient due to a variety of reasons. Some of the possibilities are

- Poor communication
- Comformity effects
- Conflict of interests among members

Work Team Inefficiency

The team halo effect refers to the phenomenon that when a success takes place, the team as a whole is often credited rather than individuals. However, when a failure occurs, an individual is often blamed rather than the whole team. 

Team Halo Effect

There are three basic types of teams: problem resolution teams, creative teams, and tactical teams. A fourth kind of team, the virtual team, is an area of active research and involves geographically disparate people brought together using digital communications technology.

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